Service Level Agreement

In the event of a malfunction, your nexy system must be ready for immediate use again. You decide how quickly by selecting the service level. There are four different nexy service levels: Basic, Plus, Premium and Emergency.

Support serviceFault clearance by remote maintenance
Support for all kinds of questions about the delivered nexy system
Access to our support hotline (e-mail or phone)
Support work via remote maintenance is carried out exclusively with the consent of the client
Support of the client with the installation of updates and extensions by phone
On-site maintenance possible on request
Documentation of all support services