Service Level Agreement

In the event of a malfunction, your nexy system must be ready for immediate use again. You decide how quickly by selecting the service level. There are four different nexy service levels: Basic, Plus, Premium and Emergency.

hidden: Box: grey

Support service

  • Fault clearance by remote maintenance
  • Support for all kinds of questions about the delivered nexy system
  • Access to our support hotline (e-mail or phone)
  • Support work via remote maintenance is carried out exclusively with the consent of the client
  • Support of the client with the installation of updates and extensions by phone
  • On-site maintenance possible on request
  • Documentation of all support services

Support availability

For further information or individual service, we will be glad to advise you.

Get in touch?

Please contact us!

Jens Lindemeier
Sales Engineer Logistics Solutions

+49 5731 745-218

Hasan Aktas
Sales Engineer Logistics Solutions

+49 5731 745-372


sWave.NET® China

Please select your language: